Refund policy

This Returns & Refund Policy outlines the conditions under which customers may return products purchased from Varcuz through our website hosted on Shopify and paid using secure payment services including Shopify Payments.

Right of Cancellation

Customers have the right to request a return within 90 days of receiving their order.

To qualify for a return, the following conditions must be met:

  • The product must be unused and in its original condition

  • The product must be returned in its original packaging

  • Proof of purchase must be provided

If these conditions are met, the customer may be eligible for a full refund in accordance with applicable consumer protection regulations.

 Return Procedure

To initiate a return request, customers must first obtain return authorization.

Contact Us
Send a return request via email to:
contact@varcuz.com

Your request should include:

  • Order number

  • Item(s) to be returned

  • Reason for the return

Return the Item

Once your return request has been approved, we will provide return instructions. The product must remain eligible under our 90-day return window, calculated from the date the customer receives the order.

Unless the item is confirmed to be defective, damaged, or incorrect, the customer is responsible for the cost of return shipping.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

 Refund Process

After the returned item has been received and inspected, we will notify you regarding the status of your refund.

If the return is approved:

  • The refund will be issued to the original payment method used during purchase

  • Refunds are typically processed within 7 days of receiving the returned item

Processing times may vary depending on the customer’s bank or payment provider.

Restocking Fees

We do not charge any restocking fees for eligible returns.

 Non-Returnable Items

For hygiene, safety, and customization reasons, certain products are not eligible for return, including:

  • Custom-made or personalized products

  • Perishable goods

  • Items that have been opened or unsealed after delivery where hygiene protection applies

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible so we can resolve the issue promptly.

We may request photographic evidence of the issue to assist with verification and processing of your claim.

Exchanges

We accept exchanges for eligible products within 90 days of receiving the order. Products must be unused, in their original condition, and returned in their original packaging.

To request an exchange, please contact us at contact@varcuz.com before returning the item. Unless the product received is defective, damaged, or incorrect, customers are responsible for return shipping costs.